Frequently Asked Questions

Frequently Asked Questions

Find answers to frequently asked questions about virtual forklift training and Forklift-Simulator, including requirements, controls, VR, software, products and whatnot.

Please let us know if you can’t find the question you’re looking for.

What is the size of a stand alone model?

Keep in mind that a stand alone model might not fit through a standard door. Also – unless you’ve ordered the flight case on casters – you will need a hand pallet or forklift to move it around. The units have fork pockets in the front and the back just like a regular pallet.

 

Sit down forklift model:

  • 52.91 in x 38.6 in x 41.46 in (L/W/H)
  • Height Screen deployed = 54.14 in
  • 1344mm x 980mm x 1053mm (L/W/H)
  • Height Screen deployed = 1375mm
  • Weight: 661.40 Lbs / 300 Kg

 

Stand up forklift model:

  • 33.7 in x 42.2 in x 54.14 in (L/W/H)
  • Height Screen deployed = 65.2 in
  • 830mm x 1070mm x 1380mm (L/W/H)
  • Height Screen deployed = 1655mm
  • Weight: 550 Lbs / 250 Kg

 

Does a stand alone model fit through a regular door?

Keep in mind that a stand alone model might not fit through a standard door. Also – unless you’ve ordered the flight case on casters – you will need a hand pallet or forklift to move it around. The units have fork pockets in the front and the back just like a regular pallet.

 

Sit down forklift model:

  • 52.91 in x 38.6 in x 41.46 in (L/W/H)
  • Height Screen deployed = 54.14 in
  • 1344mm x 980mm x 1053mm (L/W/H)
  • Height Screen deployed = 1375mm
  • Weight: 661.40 Lbs / 300 Kg

 

Stand up forklift model:

  • 33.7 in x 42.2 in x 54.14 in (L/W/H)
  • Height Screen deployed = 65.2 in
  • 830mm x 1070mm x 1380mm (L/W/H)
  • Height Screen deployed = 1655mm
  • Weight: 550 Lbs / 250 Kg

 

What is the weight of a stand alone model?

Keep in mind that a stand alone model might not fit through a standard door. Also – unless you’ve ordered the flight case on casters – you will need a hand pallet or forklift to move it around. The units have fork pockets in the front and the back just like a regular pallet.

 

Sit down forklift model:

  • 52.91 in x 38.6 in x 41.46 in (L/W/H)
  • Height Screen deployed = 54.14 in
  • 1344mm x 980mm x 1053mm (L/W/H)
  • Height Screen deployed = 1375mm
  • Weight: 661.40 Lbs / 300 Kg

 

Stand up forklift model:

  • 33.7 in x 42.2 in x 54.14 in (L/W/H)
  • Height Screen deployed = 65.2 in
  • 830mm x 1070mm x 1380mm (L/W/H)
  • Height Screen deployed = 1655mm
  • Weight: 550 Lbs / 250 Kg

 

How can I move the unit around?

Unless you’ve ordered the flight case on casters – you will need a hand pallet or forklift to move it around. The units have fork pockets in the front and the back just like a regular pallet. Also, keep the size and weight in mind when selecting a room or place for your simulator.

 

Sit down forklift model:

  • 52.91 in x 38.6 in x 41.46 in (L/W/H)
  • Height Screen deployed = 54.14 in
  • 1344mm x 980mm x 1053mm (L/W/H)
  • Height Screen deployed = 1375mm
  • Weight: 661.40 Lbs / 300 Kg

 

Stand up forklift model:

  • 33.7 in x 42.2 in x 54.14 in (L/W/H)
  • Height Screen deployed = 65.2 in
  • 830mm x 1070mm x 1380mm (L/W/H)
  • Height Screen deployed = 1655mm
  • Weight: 550 Lbs / 250 Kg

What are the power requirements?

The stand alone models power requirements are:

Internal PC: 500W , 100-240V (50/60 Hz)
External monitor:  20W, 100-240V (50/60 Hz)
(you only need one power plug for each simulator)
The units can be delivered with a US, UK or European type of power plug.
However, they can easily be replaced by a regular appliance power cord with a IEC (Type C13) connector.

Is this solution OSHA certified?

This is one of our most frequently asked questions.
It is OSHA compliant. OSHA does not certify, but our software curriculum is designed with OSHA regulations as a foundation.

Missing a question?
Please let us know at support@forklift-simulator.com

The unit does not turn on

Check if the power cable is connected and try another device on the same power outlet to make sure there is power. If there is power and the unit is connected, but still doesn’t turn on contact support.

 

I'm seeing a black screen in my headset.

If you’re seeing a black screen in your Oculus Rift headset or the display you’re using (example: monitor, television), try these troubleshooting tips:

 

Open the Oculus window (ALT-Tab to switch between open windows or open the Oculus software in case it is not open yet by typing ‘oculus’ in the windows search box)

 

Check if the headset is being recognized by the Oculus software.

 

Depending on your installed version

 

Older verions:
Click the gear icon in the top right corner.
Open the Devices tab

 

Newer verions:
Click ‘Devices’ on the left.
Click on the headset and check if there’s an error.

 

If the headset is not detected or if there’s a hardware failure check if the HMDI connector is plugged in and if the USB connector is plugged into a USB 3.0 port.

 

Still no connection with your headset?
Check if the connector leading into the top left of the headset (if you’re looking into the headset). This connector might have been disconnected while taking off the headset. Push it to make sure it is well connected. You might hear it click when it snaps back into place.

 

If you continue experiencing problems, restart your computer and try again.
If that doesn’t help please contact support.

 

I'm seeing a black screen on my external display.

At start up you might need to put on the headset and acknowledge Oculus’s health and safety warning by looking at the box underneath the text for 3 seconds. If the screen still remains black, try to push the power button on the screen and check if the input is set to ‘Display Port’.

 

If that is not the case and if you are still seeing a black screen on your external monitor check:

  • If the display port cable on the back of the monitor is well connected.
  • If the monitor is turned on (power button on front side, lower right corner)
  • If the input source is set to Display Port (menu buttons on the front side of the monitor, lower right corner)

 

If you continue experiencing problems, restart your computer and try again.

 

If that doesn’t help please contact support.

 

The view in the headset is not pointed forward

Although each unit is set up and tested before being shipped, it can happen that the Oculus headset needs to be re-calibrated. Make sure your unit has an internet connection, contact support@forklift-simulator.com and we’ll guide you through it remotely.

 

I don't hear any audio from my Oculus Rift headphones.

If you don’t hear any audio from your Oculus Rift on-ear headphones, try these troubleshooting tips:

  • Check to make sure your Rift on-ear headphones are selected. To select your Rift on-ear headphones:
    1. Open the Oculus app on your computer.
    2. Select Devices in the left menu and then click Rift.
    3. Below Audio Output in VR, check to make sure Rift headphones are selected.
  • Check to make sure the sound of your computer is turned up
  • Check to see if there’s any updates for your Rift. To check updates for your Rift:
    1. Open the Oculus app on your computer.
    2. Select Library in the left menu and then click Updates to check for updates.

 

The audio from my Oculus Rift headphones is distorted.

If the audio from your Oculus Rift on-ear headphones is distorted, try using the audio tool to make sure the audio connector on the main strap is secure. You can find the audio tool in the accessories compartment of your Rift box.

To check if your audio connector is secure:

  1. Find the audio connector screw located on the inside of the main strap next to the on-ear headphones.
  2. Use the audio tool to turn the audio connector screw clockwise (to the right).
  3. Keep turning the audio connector until it’s secure.

 

Controls aren't working.

Step one:

Set all controls to neutral starting position:
FLS-CBS-xxx: Key switch off, Parking brake engaged and gear set to neutral.
FLS-RTS-xxx: Key switch off

Shut down the unit by pushing the power button. Next, unplug the unit for at least 1 minute. Start up and retry.

Step 2:

If the previous step did not solve your problem check the USB game controller settings by typing ‘USB game controller settings’ in the windows search box and opening it. In the list of installed game controllers you should see a device named BU0836A or BU836X. Make sure it is selected and then click the ‘Advanced’ dropdown menu. The preferred device should be set to BU0836A or B0836X. If it is set to ‘(none)’ , select one of the devices listed above and click OK twice and restart your unit.

Still not working? Please contact support.

 

I lost my user guide or user guide was not included.

You can download userguides here:

Standalone Sit Down model (FLS-CBS-XXX)
Standalone Stand up model (FLS-RTS-XXX)

Is your model not listed here?
Please contact support.

 

How to use the headset with glasses

Before you wear your Oculus Rift headset with glasses, check to make sure the width and height of your frames are the following sizes:

  • Width: 142mm or less
  • Height: 50mm or less

To wear your headset with glasses:

  1. Loosen the side tabs and then the top strap
  2. Move the on-ear headphones outwards
  3. Starting from the front, put your headset on
  4. Tighten the side tabs and then top strap
  5. Move the on-ear headphones down to your ears

To take off your headset with glasses:

  1. Loosen the side tabs and then the top strap
  2. With both hands, pull the headset forward and then take it off

Note: If your glasses don’t fit in the headset or the lens of your glasses touch the Rift lens, we recommend you take off your glasses while using your Rift.

 

How do I keep my Oculus headset safe and in good condition?

It’s important to take care of your Oculus Rift and secure it in a safe place. Keep in mind your limited warranty doesn’t cover normal wear and tear or physical damages.

To keep your Oculus Rift safe, follow these tips:

  • To avoid damaging your lenses and display, keep your Rift away from direct sunlight
  • To avoid scratching your lenses, keep your Rift away from sharp objects (example: cable tips, keys)
  • To avoid general damage:
    • Don’t leave your Rift in extremely hot locations (example: inside of a car)
    • Don’t leave your Rift near heat sources (example: furnace)
    • Don’t leave your Rift near pets or small children
    • Don’t eat, drink or smoke near your Rift
    • Make sure to clear your play area of any objects, wires or people you may knock into or trip over when using your Rift
    • Secure your Rift in a safe place when you’re not using it

 

The audio from my Oculus Rift headphones is distorted.

If the audio from your Oculus Rift on-ear headphones is distorted, try using the audio tool to make sure the audio connector on the main strap is secure. You can find the audio tool in the accessories compartment of your Rift box.

To check if your audio connector is secure:

  1. Find the audio connector screw located on the inside of the main strap next to the on-ear headphones.
  2. Use the audio tool to turn the audio connector screw clockwise (to the right).
  3. Keep turning the audio connector until it’s secure.

 

My oculus rift sensor isn't connecting.

If your Oculus Rift sensor isn’t connecting, try these troubleshooting tips:

  • Check to make sure your Rift and USB drivers are up to date.
  • Restart the Oculus app.
  • Install the latest Oculus drivers. To install the latest Oculus drivers:
    1. Close the Oculus app
    2. Press the Windows key + R on your keyboard to open the Run command
    3. Enter C:Program FilesOculusSupportoculus-drivers
    4. Open oculus-driver
    5. Open the Oculus app and then try to connect your sensor again

Still not connecting?
Make sure your unit has a good internet connection and contact support.

 

I'm having trouble with sensor tracking on my headset.

If you’re having trouble setting up your Oculus Rift sensor tracking, try these troubleshooting tips:

Update your Rift and USB
Check Your USB Ports
  • Make sure your headset is plugged into a USB 3.0 (blue) port.
  • If you added your own devices try unplugging them.
  • Make sure the sensor is not covered or blocked (on the screen support facing the driver)
  • Make sure the protective film on the glossy side of the sensor lens has been removed..
  • Check to make sure there aren’t any objects placed between you and your sensor.

If you continue experiencing problems with your Oculus Rift sensor tracking, contact support.

 

Missing a question?
Please let us know at support@forklift-simulator.com

Can the software be tailored to my needs?

Yes. We can create any kind of custom environment, exercises, loads, rules and fork attachments. Please contact us if you are interested in content tailored to your needs.

How do I change the language?

You can change the language from the main menu and during an exercise.

 

When in the main menu (Quickstart or Login menu):

 

  1. Look at and center your view on the square with the cog wheel icon on the top right until you see a white dot cursor appear.
  2. With the cursor on the button push the horn to open the menu. You can also look at it until the button container is filled up. It will then open the menu automatically.
  3. Select your language with the steering wheel and acknowledge using the horn.
  4. Select Imperial or Metric and acknowledge using the horn.
  5. Select save and push the horn

 

When in an exercise:

 

  1. Look at the round menu icon on the right hand side near the dashboard. (circle with three horizontal lines)
  2. When the menu expands look at the button on top with the cog wheel icon.
  3. Push the horn to open the menu or look at the button until it fills up and automatically opens the menu.
  4. Select your language with the steering wheel and acknowledge using the horn.
  5. Select Imperial or Metric and acknowledge using the horn.
  6. Select save and push the horn

Keep in mind that your progress in the exercise might not be saved as the exercise will be restarted after saving your preferences.

If you have opened the menu but do not want to restart your exercise select a language and a system of units but select ‘cancel’ instead of save. This should take you back to your exercise.

 

How do I switch to Metric or Imperial units?

You can change the unit settings from the main menu and during an exercise.

 

When in the main menu (Quickstart or Login menu):

 

  1. Look at and center your view on the square with the cog wheel icon on the top right until you see a white dot cursor appear.
  2. With the cursor on the button push the horn to open the menu. You can also look at it until the button container is filled up. It will then open the menu automatically.
  3. Select your language with the steering wheel and acknowledge using the horn.
  4. Select Imperial or Metric and acknowledge using the horn.
  5. Select save and push the horn

 

When in an exercise:

 

  1. Look at the round menu icon on the right hand side near the dashboard. (circle with three horizontal lines)
  2. When the menu expands look at the button on top with the cog wheel icon.
  3. Push the horn to open the menu or look at the button until it fills up and automatically opens the menu.
  4. Select your language with the steering wheel and acknowledge using the horn.
  5. Select Imperial or Metric and acknowledge using the horn.
  6. Select save and push the horn

Keep in mind that your progress in the exercise might not be saved as the exercise will be restarted after saving your preferences.

If you have opened the menu but do not want to restart your exercise select a language and a system of units but select ‘cancel’ instead of save. This should take you back to your exercise.

 

How do I exit an exercise?

To exit an exercise before completing it:

  1. Look at and center the cursor on the round menu icon until it expands (circle with three horizontal lines right above the dashboard on the right hand side)
  2. With expanded menu: look at the bottom right button with the exit icon.
  3. You can acknowledge with the horn or you can look at it until the edge fills up completely.

You will now exit the exercise.

 

How do I view the capacity plate ?

To zoom in on the capacity plate of the forklift:

  1. Look at and center the cursor that appears on the capacity plate located on the dashboard of the forklift.
  2. Hit the horn to open a larger version of the capacity plate.
  3. Hit the horn again to close it

 

Missing a question?
Please let us know at support@forklift-simulator.com

How can I access the Learning Management System (LMS) ?

You can log in using your account credentials here
Don’t have a login? Please contact support@forklift-simulator.com

How do I create a user ?

You can only create users if you are logged in as an Admin or Trainer.
Trainees can only view their own profile.

 

To create a new Trainee or Trainer:

  1. open the ‘CREATE’ drop down on the top left
  2. select ‘USER’
  3. Fill out the required fields
    IMPORTANT: select the right ‘ROLE’ in the ‘ROLE’ drop down
  4. Click ‘CREATE USER’ button in the top right corner

 

Location and Class:
You can assign a location and/or class to a user to help you group users and easily find the data you need.
e.g. you can easily find a user that was trained in the Texas branch and was part of Class 3 …

 

How to create a Location and why?

You can only create locations if you are logged in as an Admin or Trainer.

Creating locations is helpful if you are part of a larger organization with multiple locations and/or facilities. A location can be assigned to users and simulators.

You can assign multiple locations to a user or simulator.
e.g. if you have a trainer and/or simulator that operates across multiple facilities within your organization.

 

To create a new Location:

  1. open the ‘CREATE’ drop down on the top left
  2. select ‘LOCATION’
  3. Fill out the required field
  4. Click ‘CREATE LOCATION’ button in the top right corner

You can see you locations in the ‘LOCATIONS’ tab in the main menu.
There you can see which simulators and users are assigned to a particular location.
You can also edit or delete an existing location on this page.

 

What is a FreeRide user?

Each LMS account will have a FreeRide user for each simulator within the account.
The FreeRide user is used when a session is started using ‘QUICKPLAY’.

In other words, this is the default user account that will be used when you do not log in with your personal user account. All ‘QUICKPLAY’ results will be found under the simulator’s FreeRide user account.

 

How do I view results of a user?

Once logged in, you can find users within your account on the ‘TRAINEES’ page.

 

Ways of finding a user in the list:

  1. You can order the users by clicking on the column headers.
  2. You can select a location in the drop down menu on top and hit the ‘FILTER’ button.
  3. You can enter a keyword in the ‘FILTER’ field and hit the ‘FILTER’ button.
  4. Or you can do all of the above

Click on a Trainee Name to see his/her information and results.

 

Can I filter results ?

In the top right corner you can use the drop down menu to select which results need to be displayed. This is useful if the trainee is active in more than one training course.
If the trainee is only active in one course, these results will be displayed by default.

Once a certain training course is selected you can filter results using the keyword filter on top of the training history list. All results on the page will update once a filter is applied.

 

Example:
Trainee 1 has been active in the Reach Truck course and the Order Picker course.
You want to see how he or she did on the reach truck pivot exercises.
To do so, you can select ‘reach truck’ from the drop down menu on the top right.
Then scroll down to the Training History section and type ‘pivot’ in the filter text field.
Click the filter button and all results will update to only show data that is related to the pivot exercises performed by this trainee in the reach truck curriculum.

 

Can I export results ?

Yes, you can export results to a PDF to download or send to an email address.

To download a PDF copy of the results displayed on screen, click ‘export to PDF’ in the top right corner.

To send the results displayed on the screen to an email address, click ‘send by mail’.
You can then chose if you want it to be sent to your registered email address, the trainee’s email address or both. You can also add additional email addresses in hte text field (1 email address per line). Then hit the ‘Send PDF’ button.

 

Is your question missing in this list with frequently asked questions?
Please let us know at support@forklift-simulator.com

Didn’t find what you were looking for?